Frequently Asked Questions
Q1. How many years is your company in auto parts business field?
A: Our company started in 1995, with approximately 27 years of experience in the auto parts business field.
Q2. Are you a trading company or factory?
A: We are a factory with trading company operations.
Q3. What products does your company supply?
A:
- Auto rubber bushing: engine mount, shock mount, center bearing, differential mount, control arm bushing, stabilizer bushing, other suspension bushing
- Suspension Parts: shock absorber, control arm, ball joint, tie rod end, steering rack
- CV joint, drive shaft, CV joint boot
- Brake parts: brake pads, brake disc, brake master cylinder, wheel cylinder
- Fuel pump, water pump, radiator, gasket kit, engine belt
Q4. Which countries have you exported to?
A: We export to numerous countries across Asia, Europe, Oceania, Americas, and Africa including Iraq, UAE, Turkey, Russia, Australia, Canada, Brazil, South Africa, and many others.
Q5. Do you have agents for your brand?
A: Yes, we have agents in Kuwait and Bahrain.
Q6. What about the delivery time?
A: We operate spot sales. For items in stock, there's no limitation for MOQ, and typically MOQ of 20 pieces is acceptable.
Q7. What's the MOQ for each item?
A: Delivery takes about 1-5 days for goods in stock, and 1 week to 1 month for manufactured goods based on your order.
Q8. What service can you provide if we buy your brand products?
A:
- Provide advertising items like brochures, leaflets, t-shirts, shopping bags
- Recommend same market customers to buy from you
- Place advertisements on the internet
Q9. What will you do for quality complaints?
A: We respond to customers within 24 hours. For batch quality issues, our technician will visit your warehouse to inspect goods and provide free replacement of high-quality products.
Q10. Is there any bonus to be your agent?
A: Agents receive special discounts and amazing gifts for achieving annual sales targets.
Q11. Do you give any guarantee for your products?
A: We provide 1-year quality guarantee for our spare parts.
Q12. Do you have any certificates?
A: Yes, including ISO:9001, SGS, and others.
